IT Support & Google Workspace Administrator — Part Time (Cebu)

ABOUT THE COMPANY

IKAROS Intelligence LLC is an AI consultancy and technology company headquartered in Dubai. The company provides managed IT services, AI strategy, and digital operations for enterprise clients across the UAE.

THE ROLE

The IT Support & Google Workspace Administrator provides remote managed IT services for a Dubai-based corporate client with approximately 100 users. You will be the frontline of IT support operations — managing Google Workspace, handling DNS and domain health, supporting device migrations, and ensuring systems run smoothly.

This is a hands-on technical role. You receive priorities and context. How you triage, resolve, and document is on you.

CORE RESPONSIBILITIES

Google Workspace Administration

• Manage the Google Workspace Admin Console — user onboarding/offboarding, license audits, security policies.

• Administer and monitor backup policies via Google Workspace Admin Console.

• Conduct monthly user and license audits. Flag unused licenses and access anomalies.

DNS, Domain & Website Monitoring

• Perform basic DNS troubleshooting, domain status checks, and website availability monitoring.

• Provide weekly monitoring reports on domain and website health.

Device & Data Migration

• Support individual device data migration during hardware replacement or upgrades.

• Manage cloud-to-cloud and device-to-device data transfers for individual users.

Browser & Endpoint Configuration

• Configure and maintain standard browser profiles (extensions, bookmarks) across the organization.

• Ensure endpoint configurations meet company standards.

Documentation & Reporting

• Maintain IT process documentation and user guides.

• Deliver weekly monitoring reports and respond to support requests within defined SLAs.

TOOLS & PLATFORMS

• Google Workspace Admin Console (primary)

• DNS management tools

• Remote support and ticketing tools

• Browser management and endpoint configuration

REQUIREMENTS

• Based in Cebu, Philippines.

• 2+ years hands-on experience with Google Workspace Admin Console.

• Solid understanding of DNS, domain management, and basic networking.

• Experience with data migration (device-to-device, cloud-to-cloud).

• Familiarity with IT ticketing and remote support workflows.

• Strong English communication skills (written and verbal).

• Available 20 hours/week with overlap during UAE business hours (1 PM–6 PM PHT).

NICE TO HAVE

• Google Workspace Administrator certification.

• Experience supporting organizations with 50–100+ users.

• Familiarity with AppSheet or other low-code platforms.

ENGAGEMENT TERMS

• 2-week paid trial period, then monthly engagement.

• Either party may end the engagement with 10 calendar days written notice.

• Schedule: 20 hours/week, flexible within UAE overlap hours.

• Compensation: PHP 25,000–35,000/month based on experience.